Sint-Jacobsnieuwstraat 87 - 9000 Ghent

Privacy Policy

Privacy declaration

Part 1: We must guard your privacy together.

Your privacy is very important to us. We want to process your personal data in a legal, correct and transparent manner. In this privacy statement we explain which personal data we collect and process from you as a natural person.
From now on, we are always talking about your data as a customer, as a possible future customer or as other data subject, such as beneficiary, contact person in a company, etc. In whatever capacity, your rights remain the same and Hotel Cathedral takes care of your data .

1.1 Be sure to read this information and see what you can do.
We recommend that you read this information carefully, so that you know what Hotel Cathedral uses your data for. You will also find more information about your privacy rights and how you can exercise them in this privacy statement.
Hotel Cathedral can adjust this privacy statement. You will always find the most recent version at Hotel Cathedral will inform you via its website for every important substantive change.
For more information about privacy legislation in Belgium in general, you can also visit, the website of the Belgian Data Protection Authority (formerly referred to as the Privacy Commission).

1.2 Contact Hotel Cathedral if you have any questions about the processing of your data.
If you have questions about privacy or you want to adjust your privacy settings or exercise your rights, you can reach us in the following way; by email at


Part 2: You are entitled to your privacy.

If your data is processed, you have many rights. If Hotel Cathedral asks you for permission for processing, you can subsequently withdraw that permission yourself whenever you want. Eg. Send newsletter with promotional offers.

2.1 You can view your data.
If you want to inspect the data that Hotel Cathedral processes about you, please let us know.
If you exercise your right of access, hotel Cathedral will provide an overview of your data that is as complete as possible, as long as it is kept. They cannot be displayed afterwards either. They are removed from our files according to standard clean-up processes.

2.2 You can have your data corrected.
It may happen that certain data that Hotel Cathedral has stored about you is not (anymore) correct. You can always ask to have this information corrected or completed. Eg. New address.

2.3 You can have your data deleted.
If you suspect that Hotel Cathedral is processing certain data unlawfully, you can request that it be deleted.

2.4 You can object to a specific use of data.
If you do not agree with the way in which Hotel Cathedral processes certain data on the basis of its legitimate interest, you can object to this. Objection that we will comply unless there are compelling reasons not to do so, which is the case, for example, if we process data to combat fraud.

2.5 You can sometimes refuse to have your data processed fully automatically.
Some data processing and processes are fully automated without human intervention. Hotel Cathedral tries to convey the logic of this automatic process at the moment itself. For example, hotel Cathedral can respond to reservations even faster. If you do not agree with the result of such a fully automated process, you can contact Hotel Cathedral. For example, you can ask for intervention from hotel Cathedral, or let us know why you are contesting the assessment.

2.6 You can exercise your rights.
Always be as specific as possible if you want to exercise your rights. Then Hotel Cathedral can deal with your question concretely and correctly. Hotel Cathedral must verify your identity as closely as possible to prevent someone else from exercising your rights. Hence, it may request a copy of your identity card with such an application. If you have a complaint regarding the exercise of your rights, Hotel Cathedral's complaints management is ready for you.

Part 3: hotel Cathedral has many reasons for processing your personal data.

3.1 Hotel Cathedral must comply with legal obligations.
Here we list the main legal reasons why Hotel Cathedral must process your data.
Hotels are required to keep police records for all customers.
Hotel Cathedral may process personal data about you, because you use the services of hotel Cathedral, and / or because you provide this to us yourself when filling in a contact form on the website. Hotel Cathedral can process the following personal data:
- Your first and last name
- Your address details
- Your phone number
- Your email address
- Your credit card details.
For example, in order to comply with police regulations, we have to bring together data from customers or companies.

Hotel Cathedral processes your personal data in order to be able to contact you by telephone to pass on information, and / or to contact you in writing (by e-mail or by text message) if you cannot be reached by telephone.
In addition, hotel Cathedral may use your personal data to send useful arrival information that applies to your visit to our hotel.

Hotel Cathedral does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. Your data will not be kept longer than 3 months after the check-out date if no agreement is reached with you.

Hotel Cathedral will only provide your personal data to third parties if this is necessary for the execution of an agreement with you or to comply with a legal obligation.
Eg. Request by police.

General visitor data is kept on the website of Hotel Cathedral, so that the customer can visit our hotel and city without any problems.

3.6 Cookie policy.
What are cookies?
We use cookies when you open our emails and / or when you visit or use our websites. Cookies are pieces of information that are stored on your own computer or mobile device and that are usually used to optimize the ease of use of websites and apps.
There are different types of cookies, divided by origin, function and lifespan. For a complete overview you can consult websites such as
Hotel Cathedral uses cookies to:
Improve the use and functionalities of its website and apps;
To analyze how users use our website and apps and to compile statistics; and to show the users of our website and apps personalized information and advertisements.
For example, you can be identified as a visitor to our website on a subsequent visit and we can increase the ease of use by better tailoring our website to your wishes and preferences. Cookies can also be used to personalize the content or publicity of a website. For example, a customer who has a specific entertainment package will see different messages than someone who does not have such a package.
Cookies can only be placed by Hotel Cathedral.
What types of cookies do we use?
Necessary cookies: these cookies ensure that you can navigate through our website and apps and use the functionalities (such as shopping cart and your privacy settings).


Part 4: About security and confidentiality

4.1 Hotel Cathedral does not just answer questions from third parties.
The duty of discretion is observed. Because hotel Cathedral must comply with its duty of discretion and privacy legislation, it can only answer questions from third parties if they are based on a legal provision or a legitimate interest, which are necessary for the execution of the agreement, or with the consent of the person concerned. In the latter case, Hotel Cathedral even recommends that you request the data from the person concerned.
Hotel Cathedral cannot be held liable if the legitimate recipients of data, in accordance with legal obligations applicable (abroad), must submit personal data of customers or legal persons to local authorities or treat them insecurely.

4.2 Complaints, unsubscribing from newsletters or deletion of personal data.
For complaints related to the processing of your personal data, if you do not wish to receive newsletters or if you wish your personal data to be deleted, all requests must be made by sending a motivated email to